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14 May 2020

Care home managers salute their teams

Ahead of tonight’s Clap for Carers, manager’s working on the frontline in the council’s Cumbria Care service have spoken of the incredible effort being made by their teams to support residents through the Coronavirus crisis.

Lisa Tugman, Registered Manager at Cumbria Care’s Lapstone House residential care home in Millom, said:

“The team here are the most amazing courageous team I have had the pleasure to work with, even during this incredibly difficult time the passion, care and love I see on a daily basis is very humbling. As a manager, I enjoy coming to work because my team make me prouder every day, and for me that is priceless. They are my rainbows that shine bright I am in awe of them all.”

Karen Shepherd, Registered Manager at Cumbria Care’s Elmhurst House residential care home in Ulverston, said:

“I would like to personally thank the fantastic team at Elmhurst for their amazing hard work during this unprecedented time which has been both challenging and worrying for staff, service users and family members alike.

“The whole staff team have worked tirelessly to ensure the service users are receiving quality care and still enjoying the little extras throughout and supporting service users to keep in touch via, phone, messenger and Skype to try to minimise the loss of friends/family contact, which in normal times is taken for granted.

“The staff team have been very flexible and worked together so well, picking up extra shifts if needed to ensure we have had adequate staffing while keeping a smile on their faces and supporting each other. I feel truly grateful for working with such a dedicated, committed team.”

These are just two of Cumbria Care’s 19 residential homes for older adults and Pam Duke, the Assistant Director in charge of Cumbria Care, says that teams across all the homes have stepped up to provide exceptional support.

Pam said:

“All our care home managers have led their teams through this COVID19 crisis with respect, tenacity and determination to keep residents safe and also ensure that their staff are supported to do their best throughout this challenging period. It has been a really difficult time but the pride that everyone has in all of our care workers, and the wider team, and the recognition of the very difficult circumstances they are working in is something we all want to recognise. Be loud and proud about our care workers in Cumbria.”


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Ahead of tonight’s Clap for Carers, manager’s working on the frontline in the council’s Cumbria Care service have spoken of the incredible effort being made by their teams to support residents through the Coronavirus crisis.