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03 December 2021

Storm Arwen: Major incident multi-agency update, 3 December

Multi-agency teams and volunteers continue to work together in response to this major incident which was declared in Cumbria on Friday 26 November.

As of this morning around 1,700 homes in Cumbria remain without electricity. Teams from Electricity North West are working incredibly hard in challenging conditions, however, hope to bring this number down and have the vast majority of customers back on their main network supply or powered via generator by the end of today (Friday).

Teams and volunteers are again out and about door knocking on homes that are still without power, checking on residents’ safety and welfare, providing advice and support if required. They are especially targeting home visits to people known to agencies as potentially vulnerable or have requested support.

Alongside this, the British Red Cross and other multi-agency partners continue to work with Electricity North West to telephone all customers that still are without power.

The public are reminded to contactwww.cumbria.police.uk/report-it or call 101 if they have concerns about their own safety and well-being, or the safety and well-being of someone they know. If there is an immediate risk to life people should call 999.

Electricity North West has said that short power cuts will be caused as generators are removed and people are switched back to the main network. This is perfectly normal and is the only way to switch people back to the main supply. If your power goes off again after having been restored, please wait 30 minutes before contacting Electricity North West.

Please also check your trip switches and help neighbours to check theirs if needed.

The weather is looking more settled over the weekend and visitors and residents are reminded that many Rights of Way have been affected by damaged trees and are still being assessed. People are asked to take extra care around trees and comply with route guidance and local signage.

The public are also asked to take extra care when driving on some of the less used routes in the county as there may be fallen trees and debris that hasn’t yet been reported and removed. To report a problem on the county’s roads, please report online via the County Council website -https://www.cumbria.gov.uk/highways

If anyone sees any electricity lines down, please stay well away and call Electricity North West immediately on 105.

Electricity North West has also now provided almost 8,000 free meals to customers and is encouraging people to view and share food and welfare support locations which have been published online. For more information including locations of support, answers to key questions and how to claim payment if you’ve been affected, go to www.enwl.co.uk/StormArwen

Welfare facilities and food vans will be available in the following locations today:

AMBLESIDE-located at Ambleside Waterhead car park, Borrons Road, Waterhead, LA22 0ES -Southwards Farm Shop- available from 9am until approx 6pm

DALTON-IN-FURNESS- located at Dalton Leisure Centre and High Tide Café, Beckside Road, Dalton-in-furness, LA15 8DA -9.00-5.00 PM for the Café and 07.30-8.00pm for the Leisure Centre to shower and charge phones

GRANGE-OVER-SANDS-Cartmel Food Shed, The Causeway, Cartmel, Grange-over-sands LA11 6PW - Open until 3pm

KENDAL-Helsington & Brigsteer Village Hall, Kendal LA8 8AJ-Spit & Crackle Open from 11.30am - 2.30pm

DENT- Dent Memorial Hall, Dent LA10 6QJ - Spit & Crackle Open from 4.30pm - 7.30pm

ULVERSTON-Blue Light Hub, Beehive Business Park, Thomas Way, Ulverston LA12 7NJ -Superior Catering - Open from 12.30pm until approx 5pm

WINDERMERE-Sugar and Spice 11, Main Road, Windermere, LA23 1DX - Open from 09:30 - 16:00

CARNFORTH -Car Park, All Saints Church Lupton, Carnforth LA6 2PX- Flying Pig Pizza Company from 11.30am until approx 7pm

KENDAL -Various locations in Lythe Valley, Crossthwaite, Crook - Superior Catering - Available from 12.30pm until approx 5pm

BROUGHTON IN FURNESS / GRIZEBECK Door knocking in various locations - Superior Catering - Available from 12.30pm until approx 5pm

Other important information

  • Emergency accommodation for people unable to remain in the own homes is available YMCA Lakeside, National Centre, Newby Bridge, LA12 8BD. This accommodation has been provided by Electricity North West. There is no need to book, simply arrive on site and you will be supported.
  • Contactwww.cumbria.police.uk/report-itor call 101 if you have concerns about your own safety and well-being, or the safety and well-being of someone you know. If there is an immediate risk to life call 999.
  • If you wish to report a problem on the county’s roads, please report online via the County Council website -https://www.cumbria.gov.uk/highways
  • Electricity North West on 105, but please only call if your query is urgent to help prioritise customers in the most vulnerable circumstances. For more information, please visitwww.enwl.co.uk/StormArwen
  • For water supply issues contact United Utilities on 0345 672 3723
  • If you are open to Cumbria County Council’s Adult Social Care, have care and support needs and these needs cannot be met due to the power outage,please contact Adult Social Care on 0300 303 3589
  • Keep up-to-date with the weather atwww.metoffice.gov.uk.

For latest traffic and roads information visitwww.cumbria.police.uk/traffic


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Multi-agency teams and volunteers continue to work together in response to this major incident which was declared in Cumbria on Friday 26 November.