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02 December 2021

Storm Arwen: Multi-agency update, 2 December, 2.30pm

Multi-agency teams and volunteers are continuing door knocking on homes across areas still affected by power outages today. Teams will be checking on residents’ safety and welfare, providing advice and support if required.

They are especially targeting home visits to people known to agencies as potentially vulnerable or have requested support and are also calling in on around 700 residents living in the Cartmel and High Newton (Grange-over-Sands) areas today.

The work is part of the effort to ensure public safety and will be co-ordinated by local Operational Control Groups working out of Kendal Fire Station and the Ulverston Blue Light Hub.

Alongside this, the British Red Cross and other multi-agency partners are working with Electricity North West to telephone all customers that still are without power.

As of this afternoon around 2,000 homes in Cumbria remain without electricity. Good progress is being made to restore power with teams from Electricity North West working around the clock. It is expected that this number will drop further by the end of the day, but some properties could remain without power until tomorrow evening.

The public are reminded to contact www.cumbria.police.uk/report-it or call 101 if they have concerns about their own safety and well-being, or the safety and well-being of someone they know. If there is an immediate risk to life people should call 999.

Cumbria Police have stepped up their usual patrol response following the storm.

As we approach the weekend, visitors and residents are reminded that many Rights of Way have been affected by damaged trees and this is still being assessed. People are asked to take extra care around trees and comply with route guidance and local signage.

If anyone sees any electricity lines down, please stay well away and call Electricity North West immediately on 105.

Grizedale Forest is closed until further notice due to significant damage from Storm Arwen and people are asked not to travel there.

Welfare facilities and food vans will be available in the following locations today:

AMBLESIDE-located at Ambleside Waterhead car park, Borrons Road, Waterhead, LA22 0ESSuperior Catering - available from 12.30pm today

DALTON-IN-FURNESS- located at Dalton Leisure Centre and High Tide Café, Beckside Road, Dalton-in-furness, LA15 8DA - 9.00-5.00 PM for the Café and 07.30-8.00pm for the Leisure Centre to shower and charge phones

GRANGE-OVER-SANDS- Cartmel Food Shed, The Causeway, Cartmel, Grange-over-sands LA11 6PW Open until 3pm

GRIZEBECK-a mobile food van will be in the area this afternoon. Please contact Electricity North West on social media if you're nearby and they arrange for the van to visit you from 12.30pm today

KENDAL- Kendal Fire Station, Busher Walk, Kendal LA9 4RH - from 11.30am

ULVERSTON- Blue Light Hub, Beehive Business Park, Thomas Way, Ulverston LA12 7NJ - from 12.30pm

WINDERMERE- Sugar and Spice 11, Main Road, Windermere, LA23 1DX from 9.30am - 4.00pm

WINDERMERE - SLDC Car Park Broad Street Windermere LA23 2AB from 4pm - 8pm

CONISTON-Coniston Sports and Social Centre, Shepherds Bridge Lane, Coniston LA21 8AL Southwards Farm Shop - Open 8am until 8pm

Road closure update:

West Cumbria

  • U7003 West side of Thirlmere (Trees) 
  • Corney fell from A595 to Duddon Bridge - (Trees)
  • Newlands Pass is also closed due to abandoned vehicle and ice

South Cumbria

A number of roads are closed due to dangerous trees overhanging the highway that teams are working to remove or make safe:

  • Brow Foot, Crook
  • Crook Road, Kendal to Bowness
  • Hawkshead to Lakeside
  • Sunhill Lane, Troutbeck
  • Under Loughrigg, Ambleside
  • Brackenghyll Lane, Sedbergh
  • Bowland Bridge
  • Oakbank Farm, Sedbergh
  • Wraysholme Lane, Allithwaite

Other important information

  • Emergency accommodation for people unable to remain in the own homes is available YMCA Lakeside, National Centre, Newby Bridge, LA12 8BD. This accommodation has been provided by Electricity North West. There is no need to book, simply arrive on site and you will be supported.
  • Contact www.cumbria.police.uk/report-it or call 101 if you have concerns about your own safety and well-being, or the safety and well-being of someone you know. If there is an immediate risk to life call 999.
  • If you wish to report a problem on the county’s roads, please report online via the County Council website - https://www.cumbria.gov.uk/highways
  • Electricity North West on 105, but please only call if your query is urgent to help prioritise customers in the most vulnerable circumstances. For more information, please visit www.enwl.co.uk/StormArwen
  • For water supply issues contact United Utilities on 0345 672 3723
  • If you are open to Cumbria County Council’s Adult Social Care, have care and support needs and these needs cannot be met due to the power outage,please contact Adult Social Care on 0300 303 3589
  • Keep up-to-date with the weather at www.metoffice.gov.uk.

For latest traffic and roads information visit www.cumbria.police.uk/traffic


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Multi-agency teams and volunteers are continuing door knocking on homes across areas still affected by power outages today. Teams will be checking on residents’ safety and welfare, providing advice and support if required.